There are two key elements to the Bears of Hope service, and each are provided nationally:
- Families receive a Bear of Hope donated by another bereaved family. This allows the donating family to give their child’s brief life a purpose and lasting legacy, whilst filling the empty areas of another family as they walk out of the hospital without their baby. It reinforces the understanding that they are not alone, and that there is an existing community of support.
- Families also receive extensive information to guide them through their keepsake and memory decisions.
Bears of Hope's Beyond the Bear support provides a credible foundation of psychologist facilitated support groups, private online groups, phone, email, Skype, face-to-face counselling, and annual community events.
Bears of Hope’s role as a partner with CRE is to help establish greater guidelines for health professionals to follow when caring for a family experiencing stillbirth, and to use its experience and expertise on behalf of many families when considering what are the important messages that health professionals need. Bears of Hope also act as a voice to facilitate better understanding into the grief associated with baby loss throughout the years and milestones and are passionate about creating greater awareness and compassion through the wider community for these families.